Responsible Social Gameplay Policy

Last Revised: January 2026

GENERAL

The wellbeing of our users is central to our dedication to ensuring an enjoyable experience on our platform. We recognize that using the Services is a shared experience and strive to make sure everyone can have fun and enjoy the platform in a safe and balanced way. We also acknowledge that, if not properly managed, gameplay may lead to unintended or undesirable outcomes.

To help you mitigate such outcomes, we provide various tools and resources to monitor, limit, or adjust your gameplay to suit your needs. While it's up to each user how they engage with the Services, we encourage everyone to use these features to stay in control and ensure a safe, positive, and balanced experience.

Please note that, in addition to the self-directed tools available, we may, at our sole discretion, implement additional controls or interventions whenever we deem it necessary to protect users' interests, maintain the integrity of the Services, or uphold our social responsibility commitments.

This Responsible Social Gameplay Policy ("Policy") outlines the guiding principles that underpin our approach, details the available control features, and provides access to relevant guidance and support resources intended to ensure that gameplay remains safe, enjoyable, and responsible for everyone.

IMPORTANT NOTICES

THE SERVICES PROVIDED THROUGH THE PLATFORM WHICH INCLUDE WITHOUT LIMITATION THE GAMES, ARE NOT "REAL MONEY GAMBLING". NO REAL MONEY IS REQUIRED TO REGISTER AN ACCOUNT, ACCESS OR USE THE PLATFORM OR PLAY OUR GAMES. THE PLATFORM AND GAMES ARE INTENDED FOR RECREATIONAL AND ENTERTAINMENT PURPOSES ONLY AND ARE VOID WHERE PROHIBITED BY LAW.

THIS RESPONSIBLE SOCIAL GAMEPLAY POLICY FORMS AN INTEGRAL PART OF, AND SHOULD BE READ IN CONJUNCTION WITH, THE TERMS AND CONDITIONS, AND THE PRIVACY POLICY. DEFINED TERMS USED IN THIS POLICY SHALL HAVE THE SAME MEANING ASSIGNED TO THEM IN THE TERMS AND CONDITIONS. IN THE EVENT OF ANY INCONSISTENCY BETWEEN THIS POLICY AND THE TERMS AND CONDITIONS, THE PROVISIONS OF THE TERMS AND CONDITIONS SHALL PREVAIL TO THE EXTENT OF SUCH INCONSISTENCY.

THE COMPANY RESERVES THE RIGHT, AT ITS SOLE DISCRETION, TO AMEND, UPDATE, OR MODIFY THIS POLICY AT ANY TIME IN ACCORDANCE WITH THE TERMS AND CONDITIONS. WE ENCOURAGE YOU TO PERIODICALLY REVIEW THIS POLICY TO REMAIN INFORMED OF ANY UPDATES OR CHANGES THAT MAY AFFECT YOUR USE OF OUR SERVICES.

SUPPORT INFORMATION AND SERVICES

We are committed to promoting a safe and balanced approach to social gameplay. If you ever find yourself struggling to manage your gameplay habits, or notice behaviors such as spending excessive time playing, feeling restless when not playing, we strongly encourage you to seek professional guidance and support. Recognizing these patterns early and taking proactive steps can prevent negative impacts on your wellbeing, relationships, and daily life.

Proactive Steps for Healthy Gameplay

Taking deliberate actions can help maintain control and balance. For example:

  • Schedule Your Playtime: Set specific times of day for gameplay instead of playing spontaneously. Treat it like any other daily activity.
  • Take Regular Breaks: Take regular short breaks to stretch, rest your eyes, or switch to another activity. These pauses help reduce fatigue and improve focus.
  • Balance with Other Activities: Include offline activities in your day - exercise, hobbies, chores, or social time to keep gameplay in perspective.
  • Mind Your Energy Levels: Avoid playing when you're tired, stressed, or hungry, as this can lead to excessive behavior.
  • Reflect on Your Gameplay: Take a few minutes at the end of each session to consider whether your gaming time felt balanced and enjoyable.

Professional Support

For users looking for additional guidance, support, or resources, we encourage exploring and consulting organizations that can offer assistance. Some examples include:

Please note that the above resources provide educational materials, peer support, and access to professional guidance for individuals who may be experiencing difficulties managing their gameplay habits. They are independent organizations and are not affiliated with, endorsed by, or controlled by us in any way. The inclusion of these links is for convenience only. We encourage you to exercise your own judgment when seeking support or guidance from external organizations.

PREVENTING UNDERAGE ACCESS

We are committed to maintaining a safe social gameplay environment, which is why we use a variety of age-verification measures. However, we recognize that internet-enabled devices can sometimes make it easier for minors to access adult content. That's why supervision at home is crucial to keeping gameplay safe.

Parents and guardians play a central role in ensuring that minors do not access platforms intended for adults. Below are some practical steps and examples to help manage device use at home:

  • Keep your login details private: Do not share your username, password, or payment information with minors, and avoid having them auto-filled on shared devices. For example, if you use a shared family tablet, make sure your account requires a password each time it's accessed.
  • Log out when you're done: Always sign out of your account, even if you're only stepping away for a few minutes. For instance, if your child is using the same computer, logging out prevents accidental access to adult-only content.
  • Monitor devices regularly: Keep an eye on computers, tablets, and phones, particularly those with unrestricted internet access. For example, check browser history or use built-in activity reports to see what apps or games are being used.
  • Talk to minors about risks: Have open conversations about the potential dangers of adult gameplay platforms and explain why certain content is not appropriate for their age.
  • Use parental controls if needed: If devices are shared or used frequently by younger users, consider parental control tools or filtering software. Examples include setting screen time limits, blocking specific apps, or using content filters on web browsers.
  • Check activity occasionally: Periodically review account activity to ensure there has been no unauthorized access. For example, review login history on your gaming platform to confirm no one else is using your account.

Please remember that you are responsible for keeping your account secure and ensuring it is only accessible to you. The Company will not be held liable for any loss or damage resulting from shared or compromised information, and any actions performed using your account will be considered as done by you.

General T&C

1.

Game Rules and Game Terms

1.1

We reserve the right, at our sole discretion, to declare any participation in a Game void - either in whole or in part - if we identify any error, mistake, or technical fault.

2.

Submitting a Complaint

2.1

If you wish to raise a complaint, please contact our Customer Support. To ensure we can process your request efficiently, your message must include the following:

  • A clear and detailed description of your complaint or claim;
  • Your username and full name as registered in your Account;
  • The email address linked to your Account at the time of submission;
  • Any relevant details and supporting documentation, such as dates, times, and screenshots.
2.2

You also agree to provide any additional information or materials we may request in connection with your complaint or claim. Failure to supply the required information and documentation in a timely manner may delay our ability to assess and respond to your complaint or claim.

2.3

Subject to Section 2, our Customer Support team will review your submission and aim to issue a decision within thirty (30) days of receiving your complaint or claim.

2.4

All decisions made by us shall be considered final and binding, unless you choose to pursue the process outlined in Section 19 (Dispute Resolution and Arbitration Agreement).

3.

Malfunctions, Errors, and Mistakes

3.1

You acknowledge and accept that:

  1. (a) We are not liable for any Errors related to the Platform, including those occurring during gameplay or resulting from attempts to use the Platform or its Games in a manner inconsistent with our intended use;
  2. (b) We are not responsible for any loss or damage incurred by you or any third party arising from use of the Platform or its content, including any inaccuracies or errors.
3.2

If there is a discrepancy between the results displayed on the Platform and those recorded in our back-end systems or the Game provider's software, the latter shall be deemed accurate and will prevail.

4.

You acknowledge and agree that:

  1. (a) We may update, add, or remove any Game or Content from the Platform at any time without prior notice;
  2. (b) We may discontinue the availability of the Platform, any Game, or any Content in your jurisdiction at any time without prior notice;
  3. (c) We are not liable for any loss or damage resulting from such updates, removals, suspensions, or discontinuations.
5.

Prohibited Conduct: Fraud and Illegality

5.1

General Prohibition

You shall not engage in any fraudulent, unlawful, or prohibited activity in connection with your use of the Platform, including but not limited to its Content, Games, and Services.
5.2

Enforcement and Examples

Should we, in our sole discretion, determine or reasonably suspect that you have participated in or facilitated any fraudulent or illegal conduct, we reserve the right to suspend or permanently terminate your Account without prior notice. Illustrative examples of such conduct include, but are not limited to:
  • Submission of false, misleading, or manipulated information or documentation;
  • Tampering with documents provided to us;
  • Disruption of other users' access to or enjoyment of the Services;
  • Unauthorized access to or use of another user's account;
  • Actions that impair or interfere with the functionality or integrity of the Platform or Services;
  • Circumvention of security protocols, including accessing the Platform after opting out of Services;
  • Intentional disconnection from Games;
  • Unauthorized scraping, indexing, framing, linking, or copying of Platform content;
  • Commercial exploitation of the Platform or Services, including benchmarking or competitive analysis;
  • Manipulation of Game timing or features to avoid play requirements;
  • Cheating or collusion in any form;
  • Hacking or unauthorized access to the Platform, Services, or Games;
  • Exploitation of software bugs or malfunctions;
  • Use of automated tools (e.g., bots) to access or interact with the Services;
  • Strategic retention and re-entry into Games to exploit bonus features;
  • Disruption of Service performance or integrity;
  • Use of automated data collection tools (e.g., spiders, scrapers);
  • Abuse of promotional offers or bonus systems;
  • Violation of applicable laws or regulations;
  • Use of IP masking techniques (e.g., VPNs) to misrepresent location;
  • Evasion of geographic restrictions;
  • Falsification of personal or payment information;
  • Introduction of malicious software or unauthorized access to our or our service providers' systems.
5.3

Additional Restrictions

You further agree not to, and shall not permit any third party to:
  1. (a) Access any account other than your own authorized Customer Account;
  2. (b) Upload or transmit content relating to any individual without their consent, or otherwise infringe upon the legal rights of any person or entity;
  3. (c) Use the Platform in violation of any applicable law, including data protection, intellectual property, and anti-spam legislation;
  4. (d) Infringe upon third-party Intellectual Property Rights, including unauthorized software use or distribution;
  5. (e) Share your Account credentials or allow unauthorized access to your Account;
  6. (f) Engage in conduct that is offensive, harassing, or otherwise unlawful under applicable workplace or harassment laws;
  7. (g) Offer or promote fraudulent goods or services;
  8. (h) Upload or disseminate content that is defamatory, obscene, abusive, discriminatory, or otherwise unlawful;
  9. (i) Conduct or attempt any security breach, including unauthorized access, denial-of-service attacks, or data corruption;
  10. (j) Monitor or intercept data transmissions without authorization;
  11. (k) Interfere with the availability or performance of the Platform for others;
  12. (l) Send unsolicited communications in violation of applicable anti-spam laws;
  13. (m) Use the Platform to harass others via messaging or email;
  14. (n) Reverse engineer, decompile, disassemble, or otherwise attempt to derive source code or create derivative works from the Platform or Games.
5.4

Account Suspension and Disclosure

In the event that we suspect you have breached the Customer Agreement or engaged in any fraudulent, unlawful, or otherwise prohibited activity in connection with the Platform or the Games, we may, at our sole discretion and without prior notice:
  • Suspend, restrict, or permanently close your Customer Account;
  • Share relevant information concerning you and the suspected activity with regulatory bodies and/or law enforcement agencies.
5.5

Authority Notification and Investigation Support

We reserve the right to notify relevant governmental authorities, financial institutions, and online service providers of any suspected unlawful, fraudulent, or improper conduct associated with your use of the Platform. You are required to cooperate with us, as well as with any applicable regulatory or law enforcement authority, in connection with any inquiry or investigation into suspected fraudulent, unlawful, or prohibited activity.
5.6

Duty to Report

If you become aware of or suspect that any individual has engaged in unlawful, fraudulent, or improper conduct in relation to the Platform or the Games, you must promptly report such activity to us via Customer Support.
6.

Responsible Social Gameplay

6.1

Commitment to Responsible Use

We are committed to fostering a secure, balanced, and responsible gaming environment for all users of the Platform. For further details on how we support responsible gameplay, please refer to our Responsible Social Gameplay Policy, which outlines available tools and resources to help you maintain a healthy relationship with the Platform.
6.2

Self-Exclusion

Our Responsible Social Gameplay Policy allows you, at any time, to:
  • Request a temporary break from gameplay;
  • Permanently close your Account through self-exclusion;
These measures are designed to promote responsible use and mitigate the risk of excessive or harmful gameplay behavior.
6.3

Limitation of Liability

We shall not be held liable in the following circumstances:
  • Where enforcement of our Responsible Social Gameplay Policy is hindered or rendered impracticable due to a Force Majeure Event;
  • Where you intentionally circumvent or attempt to bypass the security and protective measures implemented under the Policy, including continued use of the Platform or its content in contravention of such safeguards.
7.

External Links and Advertisements

The Platform, Services, and Platform Content may contain links to, or display advertisements for, websites, applications, products, services, or activities that are not owned, operated, or controlled by us ("Third-Party Sites"). These links and advertisements are provided solely for your convenience.
7.1

No Endorsement or Liability

The inclusion of any link or advertisement does not constitute an endorsement, sponsorship, or recommendation by us of the Third-Party Site or its content, products, services, or activities. We expressly disclaim any responsibility or liability for any content, offerings, or representations made by such Third-Party Sites.
7.2

Use at Your Own Risk

Your access to and use of any Third-Party Site is entirely at your own risk and is subject to the applicable terms and conditions and privacy policies of the Third-Party Site. We do not guarantee the accuracy, safety, legality, or reliability of any Third-Party Site or its content.
7.3

No Responsibility for Third-Party Conduct

You acknowledge and agree that:
  • We are not responsible for the privacy practices, content, or security of any Third-Party Site;
  • Clicking on links to Third-Party Sites may result in the collection or sharing of your personal data by third parties;
  • Any concerns, complaints, or disputes regarding Third-Party Sites or advertisements should be directed to the relevant third party;
  • We strongly encourage you to review the terms of service and privacy policies of any Third-Party Site before engaging with it.
8.

Disclaimer of Warranties

8.1

Platform Provided "As Is"

  • The uninterrupted or error-free operation of the Platform or Services or any part thereof;
  • The availability, quality, or suitability of the Games or Services or any part thereof;
  • The security of the Platform or that it will be free from viruses, malware, or other harmful components.
8.2

No Guarantee of Access or Functionality

We do not guarantee that the Platform, Services, Content or Games will be available at all times or in all locations, or that access will be uninterrupted or secure. We may suspend, withdraw, or restrict access to any part of the Platform at any time, without notice, for maintenance, upgrades, legal compliance, or other reasons.
8.3

User Responsibility and Risk

You acknowledge and agree that your use of the Platform, Services, Content and Games is entirely at your own risk. You are solely responsible for ensuring that your use of the Platform complies with all applicable laws, regulations, and third-party terms, including those relating to internet access, data usage, and local gaming restrictions.
9.

Indemnity, Additional Disclaimers, and Limitation of Liability

9.1

Indemnification

You agree to indemnify, defend, and hold harmless the Authorized Persons from and against any and all claims, liabilities, losses, damages, costs, and expenses (including reasonable legal fees) arising out of or related to:
  • your access to or use of the Platform or any component thereof;
  • the devices or systems you use to engage with the Platform;
  • any breach by you of the Customer Agreement;
  • any infringement or violation by you of Company's or its licensors' intellectual property rights.
9.2

Assumption of Risk

You acknowledge and accept that your use of the Platform is entirely at your own risk.
9.3

Exclusion of Damages

To the maximum extent permitted by applicable law, in no event shall any of the Authorized Persons be liable to you for any indirect, incidental, consequential, special, exemplary, or punitive damages - including, without limitation, loss of profits, business opportunities, revenue, data, goodwill, or legal fees - arising out of or related to:
  • your use of or inability to use the Platform, or its prizes;
  • any act or omission by Company;
  • the conduct or content of any third party on or through the Platform, including defamatory, offensive, or unlawful behavior;
  • unauthorized access to or alteration of your data or communications;
  • any other matter connected to the Platform, Services, Games, Content, or Prizes.
This exclusion applies regardless of the legal theory asserted, whether in contract, tort (including negligence), statute, or otherwise, and even if Company was advised of or should have foreseen the possibility of such damages.
9.4

Time Limitation on Claims

To the fullest extent permitted by law, any claim or cause of action arising out of or related to your use of the Platform or the Customer Agreement must be initiated within one (1) year from the date the claim or cause of action first arose.
9.5

Reasonableness of Terms

You acknowledge that the indemnity and limitation of liability provisions in this Section are reasonable and necessary to protect the legitimate interests of the Company and the Authorized Persons, and that you have reviewed and accepted these terms as part of your agreement to be bound by the Customer Agreement.
9.6

Additional Disclaimers

Any disclaimers presented within the Platform or its content are incorporated herein by reference. Where such disclaimers impose stricter limitations on your use of the Platform or content, those stricter limitations shall prevail.
10.

Miscellaneous

10.1

Force Majeure

We shall not be held liable for any failure or delay in fulfilling our obligations under this Customer Agreement where such failure or delay results from circumstances beyond our reasonable control. These include, but are not limited to: acts of God; governmental actions; fire, flood, storm, earthquake, or other natural disasters; labor or trade disputes; strikes, lockouts, or industrial actions; war, riot, civil unrest; pandemics or epidemics; or failure by suppliers or subcontractors to perform.
10.2

Relationship of the Parties

Nothing in this Customer Agreement shall be construed to create any partnership, joint venture, agency, or other form of association between the parties. Neither party shall have authority to bind the other, make representations on behalf of the other, or assume any obligation for the other, whether express or implied.
10.3

Entire Agreement

This Customer Agreement - including these General Terms and Conditions, our Privacy Policy, Responsible Social Play Policy, and any applicable Special Terms - constitutes the entire agreement between you and us regarding your access to and use of the Platform. It supersedes all prior written or oral agreements, representations, or understandings.
10.4

Amendments

We reserve the right to modify this Customer Agreement, including these General Terms and Conditions, at any time. Any updated version will be published on the Platform and shall become effective immediately upon posting.
10.5

Notification of Changes

If any update to this Customer Agreement materially affects your rights or obligations, we will notify you upon your next visit to the Platform. You will be required to re-confirm your acceptance of the revised terms. If you do not accept the updated Customer Agreement, you must discontinue use of the Platform.
10.6

Waiver

Any waiver of a breach or default under this Customer Agreement must be in writing and signed by the waiving party. Such waiver shall not be deemed a waiver of any subsequent breach or default.
10.7

Severability

If any provision of this Customer Agreement is found to be invalid or unenforceable by a court of competent jurisdiction, that provision shall be severed, and the remainder of the Agreement shall remain in full force and effect to the maximum extent permitted by law.